Using the messaging features

About the messaging feature

Use the messaging system to do the following:

The messaging system is independent of other Practice Partner functions. The system can be left open in the background while completing other tasks.

It is possible to:

Any Practice Partner operator can use the messaging feature if they have an access level that allows it. In addition to an access level item specifying whether an operator can add, edit, view or delete messages, Practice Partner provides another access level item that indicates whether an operator can view messages for other operators

If you have used Microsoft® Office Outlook® or a similar e-mail program, Messages should look familiar. The message area displays the Inbox, New Message, Sent, Archived, and Deleted folders.

In addition, you can use many common word processing shortcut keys to complete messaging tasks, such as CTRL+P to print a message.

Using the messaging feature

There are five different links in the Messaging section of the Web View screen. In addition to the New Message link, there are links to four messaging folders representing different collections of messages. The figure below displays the messaging folders. Clicking a folder displays any messages in that folder in the messages area. In each folder, messages are sorted first by date received and then by priority.





The Message Area sorts Inbox messages in the following order:

  1. Date received

  2. Priority

New Message

Create a new message.


The Message Area sorts Sent messages in the following order:

  1. Date sent

  2. Priority


The Archived Message Area sorts Archived messages in the following order:

  1. Date received

  2. Priority


The Message Area sorts Deleted messages in the following order:

  1. Date received

  2. Priority

The messaging area

With the exception of the New Messages folder, the folder you select displays a six column table to the right of the Message Area. For example, in the figure below the Inbox folder has been selected.

The messaging area uses columns to display information (if available) for each message.




The message's priority. 0 is the lowest priority and 9 the highest.


The person who sent the message.


The patient referenced in the message.


A brief summary of the message.


When the message was received.


The message type. Many types correspond to a tab on the patient chart, such as HM or Lab.

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